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#1
03-06-2010, 03:49 PM
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Technical Support Engineer Jobs in Bengaluru/Bangalore
Education:Any Graduate Role:Associate/Sr. Associate -(Technical) Functional Area:ITES/BPO/KPO, Customer Service, Ops. Posted Date:06 Mar Candidate Profile Walk-in on - 06-Mar-2010 & 10-Mar-2010 Time- 11.00am to 3.00pm. *Any 10+2 or 10+3 with 1+ year exp in any domain. *Should have excellent communication skills. *Should be ready to work in shifts. *Should have knowledge on computers. *Thirst to excel and grow. *BE/BTECH, MCA, Msc, Bcom, Bsc, BBA, BA, MA, MBA. Job Description Walk-in to Black and White Business Solutions Pvt Ltd. Only one day interview process!!!!!! Hurry Spot Offer *Solving technical issues over the phone. *Involves handling Inbound Calls. *Involves resolving customer queries. *Fix problems for Desktop / Laptop / Printer /Networking. #Awareness of basic networking concepts and technologies. # Proficient in network connectivity troubleshooting, TCP/IP, Ethernet, LAN/WAN # Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting # Browser Support - Internet Explorer # Ability to identify basic hardware parts and aware of basic hardware concepts, # Skilled in commercially standard software applications and major desktop operating systems. # Has technical experience and skills in the areas of problem determination, creativity and analysis. # Receives incoming calls from customers and creates incident record or updates existing record. # Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria # Customer Service Skills # Communications ¿ verbal and written # Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction. Company Profile Dear Candidate. Black and White Business Solutions is one of the leading IT & ITES consulting company recruiting for Top MNC's in India. This role would give you understanding to different cultures around the globe. You would enhance your technical knowledge. Contact Details Company Name:Client of Black and White Business Solutions Pvt Ltd. Website:http:// www.blackwhite.in Executive Name:David (Team Manager) Address:Black & White Business Solutions #58,4th Main,1st Cross,HAL 3rd Stage,Indranagar,New Tippassandra HAL 3rd Stage Indranagar Visit www.blackwhite.in for road map. BANGALORE,Karnataka,India 560076 Email Address:techsupport@blackwhite.in     
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